Category Archives: Copywriting

Online Marketing Psychology and Building Customer Trust

One of the most important concepts in copywriting and sales is understanding how your customer thinks and feels. You can’t sell to them very well if you don’t know what they need, fear, and hope for. If only we had a crystal ball, we could sell to just about any customer that came our way.

Unfortunately, we don’t have anything like that. At the same time, we can consider ourselves lucky because there are certain aspects of human psychology that are nearly universal. When we understand these principles of psychology, we can better connect with our customers and increase conversion rates.

Many Internet marketing sales pages incorporate the same tired elements in a formulaic way. These marketers use and re-use concepts they’ve seen work for others. There’s a reason these elements of sales copy work–but there’s also a reason to think outside the box and do things a little bit differently. Understand your customer and you’ll understand what to put on your sales page, whether it’s a commonly used concept or not.

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Creating an Avatar of Your Typical Customer

If I had to answer what one of the biggest problems most people have with their copy is, I’d have to answer that most are way off base when it comes to what their customers actually want and need. Actually, this reaches all the way across to product creation as well.

People think they know what their audience wants– often, they don’t. Do you? That’s what we’re going to focus on. With some course correction, you can make sure you’re always on top of what your audience wants out of your product. And it will follow that you can figure out what they want from your copy.

Sometimes, even when a copywriter does know their audience pretty well, that doesn’t really come across in their copy. They’ll sit there stunned at their dismal conversions with no idea what happened. When this happens, it’s a matter of not matching the message to the market. What I’ll share with you will help you with this problem.

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The Story

We all love a good story. It seems to be something that’s just part of human nature. We find stories interesting, no matter where we hear them. Some of the stories are more interesting and riveting than others, of course.

Think about when you’re most likely to pay attention to a story. You’ll usually pay attention to a story that relates to you or something you’re typically interested in. You’ll pay attention to a story that is suspenseful in some way and that awakens your emotions.

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Preselling by Reviewing

People want to know more about the products they are thinking about buying. They don’t want to buy blindly, especially not in today’s day and age. Gone are the days when people only had access to items in their local stores. They really didn’t need to read reviews because there weren’t any other choices – they had to go with what was there.

That’s not the case these days. Today, people can buy whatever they want online. It doesn’t matter if they live across the country or even across the world– they can access the exact products they want.

This gives people many more choices. It’s a wonderful thing, although it does have its downsides. For one thing, there are so many choices that it can be hard to make a decision. Should you buy this thing or that thing? Would this product serve your purposes better or would a different product serve your purposes better?

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Storyselling: How to Tell a Story in Your Copy

Do you remember your parents teaching you how to tie your shoes? If so, then there’s a possibility that your parents used a story to teach you this task (“first make a bunny ear, then make another…”).

And if you were one of the lucky ones who learned shoe-tying through a story, then you probably picked up the skill quite fast.

Why? Because stories are memorable. And they’re also great ways to turn a complex task into a simple one.

But stories don’t just work on small children. They also work on your prospects to persuade them to your viewpoint, teach them a valuable lesson or to otherwise make a point.

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